Terms of Use

Welcome to Confident Care Solutions. These Terms of Use ("Terms") govern your access to and use of our website at getconfidentcare.com ("the Website"). By visiting or using the Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

1. Acceptance of Terms

By accessing or using the Website, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Website on behalf of another person — such as a parent, spouse, or loved one considering our services — you represent that you have authority to do so.

These Terms, together with our Privacy Policy, form a legal agreement between you and Confident Care Solutions.

2. About Confident Care Solutions

Confident Care Solutions ("we," "us," or "our") is a licensed in-home aide service provider based in Gastonia, North Carolina. We offer personal care, homemaker services, companion care, respite care, 24-hour care, and memory care support for seniors and adults with disabilities in Gaston County and surrounding areas.

These Terms apply only to your use of the Website. Care services, once arranged, are governed by a separate service agreement provided at the start of service.

3. Permitted Use of the Website

You may use the Website for lawful purposes related to learning about our services, submitting care inquiries, reading informational content, or contacting us. You agree to use the Website only in a manner consistent with these Terms and all applicable local, state, and federal laws.

4. Prohibited Activities

When using the Website, you agree NOT to:

• Use the Website in any way that violates any applicable law or regulation
• Impersonate another person or misrepresent your identity or affiliation
• Attempt to gain unauthorized access to any part of the Website, server, or connected system
• Interfere with or disrupt the operation of the Website, including introducing viruses, malware, or malicious code
• Use automated tools such as bots, scrapers, or crawlers to extract content or data without our written permission
• Reproduce, duplicate, copy, sell, or resell any portion of the Website for commercial purposes without authorization
• Submit false, misleading, or fraudulent information through our contact forms
• Collect or harvest personal information of any other user
• Use the Website to harass, threaten, or harm others

5. Intellectual Property

All content on the Website — including text, graphics, logos, photographs, icons, page designs, and software — is the property of Confident Care Solutions or its licensors and is protected by U.S. copyright, trademark, and other intellectual property laws.

The "Confident Care Solutions" name, logo, and associated branding are trademarks of Confident Care Solutions. You may not use them without our prior written consent.

You are welcome to view and print pages from the Website for personal, non-commercial use. Any other use — including reproduction, modification, distribution, or republication — requires our written permission.

6. Information You Submit

When you submit information through our contact form, email, or other communication channels, you confirm that:

• The information you provide is accurate and truthful to the best of your knowledge
• You have the right to share any information you submit, including on behalf of a loved one if applicable
• You consent to us contacting you using the phone number or email address you provide, in order to respond to your inquiry

Information you submit is handled in accordance with our Privacy Policy. Please do not submit sensitive medical details (such as diagnoses, prescriptions, or Medicaid ID numbers) through website forms — that information is collected through secure intake procedures once you become a client.

7. No Medical or Legal Advice

If you are experiencing a medical emergency, call 911 immediately.

8. Third-Party Links & Services

The Website may contain links to third-party websites — including government resources (such as North Carolina Medicaid), social media platforms, and partner organizations — that we do not own or control. We provide these links as a convenience and do not endorse or accept responsibility for the content, practices, or policies of any third-party site. Your use of any third-party website is at your own risk, and is governed by the terms and policies of that site.

9. Disclaimers & Warranties

The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Confident Care Solutions makes no warranties of any kind, whether express or implied, regarding the Website or its contents, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Website will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy, reliability, or completeness of any content
• Warranties that any defects will be corrected

Your use of the Website is at your own risk. This disclaimer does not apply to any service commitments we make directly to clients under a signed service agreement.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Confident Care Solutions and its owners, employees, caregivers, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Website, including but not limited to damages for lost profits, lost data, business interruption, or personal injury, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of your use of the Website shall not exceed one hundred dollars ($100) or the amount you have paid us in connection with the Website in the prior twelve months, whichever is greater.

Nothing in these Terms limits our liability for fraud, gross negligence, or any other liability that cannot legally be limited under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Confident Care Solutions and its owners, employees, caregivers, contractors, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Website
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Any content or information you submit through the Website

12. Termination

We reserve the right to restrict, suspend, or terminate your access to the Website at any time, with or without notice, for any reason — including if we believe you have violated these Terms. Upon termination, your right to use the Website ceases immediately. Provisions of these Terms that by their nature should survive termination (such as intellectual property, disclaimers, and limitation of liability) will remain in effect.

13. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms or your use of the Website shall be brought exclusively in the state or federal courts located in Gaston County, North Carolina. You consent to the personal jurisdiction of those courts.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Effective Date" at the top of this page. Your continued use of the Website after any update means you accept the revised Terms. We encourage you to review these Terms periodically so you stay informed of any changes.

15. Contact Us

If you have any questions about these Terms of Use, please contact us: